Return and Refund Policy

At Kikwetu, every product is made especially for you. Many of our products are printed on demand through our fulfillment partners. Because these items are produced only after an order is placed, we generally cannot accept returns or exchanges for incorrect sizing, color selection, or a change of mind.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery.

Email us at info@kikwetu.us and include:

  • Your name and order number
  • A description of the problem
  • Clear photos showing the entire item and the affected area
  • A photo of the packaging and shipping label, if applicable

Once the issue has been reviewed and approved, we will provide a replacement or refund at no additional cost. You do not need to return the item unless we specifically request it.

Sizing and Color Selection

We cannot accept returns or exchanges when:

  • The wrong size or color was ordered
  • The item fits differently than expected
  • The customer changes their mind
  • An incorrect or incomplete shipping address was provided

Please review the product description and sizing chart carefully before placing your order. Colors may also appear slightly different depending on your device’s screen settings.

Order Cancellations and Changes

Orders begin processing shortly after they are submitted. Cancellation or modification requests must be sent to info@kikwetu.us as soon as possible.

We cannot guarantee that an order can be changed or canceled once it has entered production. Orders already in production or shipped cannot be canceled.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address. If an order is returned, lost, or undeliverable because an incorrect or incomplete address was submitted, Kikwetu may offer a replacement at the customer’s expense or a partial refund where available.

Original shipping charges are non-refundable.

Lost Packages

If your tracking information shows that your package has not arrived, please contact us after:

  • 30 calendar days for domestic U.S. orders
  • 45 calendar days for international orders

Claims should be submitted within seven days after the applicable period. We may ask you to confirm the address and contact the carrier or local post office before approving a replacement or refund.

Kikwetu is not responsible for packages confirmed as delivered by the carrier. However, we will assist you with filing a carrier claim whenever possible.

Refunds

Approved refunds will be issued to the original payment method. Please allow several business days for your bank or card provider to process and display the refund.

Shipping charges are refundable only when the order was damaged, defective, incorrect, or lost due to an error by Kikwetu or our fulfillment partner.

Final-Sale Items

The following items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:

  • Customized or personalized products
  • Made-to-order and print-on-demand products
  • Gift cards
  • Clearance or final-sale products

Consumer Rights

Nothing in this policy limits any rights you may have under applicable consumer-protection laws.